Abstract

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The purpose of the study was to assess satisfaction with National Health Insurance Scheme Services among Civil Servants in North Central Zone of Nigeria. To achieve this purpose, the ex-post facto research design was employed, the population for the study consisted of 966,852 Civil Servants who were registered with the National Health Insurance Scheme. A sample size of 398 was drawn from the population using a multistage sampling technique which involving stratified, simple random sampling and purposive sampling techniques. North Central Zone was stratified into three strata to select 3 States from the Zone. Consequently, Kogi, Benue and FCT Abuja were selected. A simple random sampling technique was used to select six (6) Local Government Areas from each of the selected States. Therefore, a total of 18 Local Government Areas were selected and used for the study. Data was collected using close-ended questionnaire. A total of 398 copies of the questionnaire were distributed to Civil Servants who registered with National Health Insurance Scheme using purposive sampling technique, out of which 384 (97.5%) were duly completed and returned for statistical analysis. The completed questionnaire was analysed using descriptive statistics of mean and standard deviations to answer the research question and One Sample t-testto test the null hypothesis on satisfaction with National Health Insurance Scheme Services among Civil Servants in North Central Zone of Nigeria. The results revealed that Civil Servants significantly satisfied with the National Health Insurance Scheme services. This is because the calculated t-value of 4.115 was greater than the t-critical value of 1.96 at 0.05 alpha level of significance (p=.0000). Based on the findings of this study, the study concluded that Civil Servants in North Central Zone of Nigeria were satisfied with National Health Insurance Scheme Services. And based on the conclusion drawn, it was recommended that: 1. Government should provide adequate health care services for satisfactory treatment, access and utilization of the National Health Insurance Scheme by the workers in order for them to participatefully in Scheme.

Keywords: Utilization, Civil Servants, National Health Insurance Scheme Services.